This Cookies Policy sets out the basis on which we, Michael Charles Chartered Surveyors (Partnership / Sole Trader), use cookies and similar technologies on or in relation to our website, www.michael-charles.co.uk (our website). This Cookies Policy is effective from 11 May 2019.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

About cookies

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

  • used solely to carry out or facilitate the transmission of communications over a network; or
  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

List of cookies used

We use the following cookies on or in relation to our website:

Name of Cookie Essential or Non-essential? Type of cookie First or Third party? Session or Persistent? Expiry Time Purpose
CookieControl Essential Necessary First party Persistent 90 days Used by Cookie Control Tool to store the user's cookie consent state on www.michael-charles.co.uk website
_ga Non-essential Analytical First party Persistent 2 years Used by Google Analytics Cookie to registers a unique ID that is used to generate statistical data on how the visitor uses the website
_gat Non-essential Analytical First party Session - Used by Google Analytics to throttle request rate
_gid Non-essential Analytical First party Session - Used by Google Analytics Cookie to register a unique ID that is used to generate statistical data on how the visitor uses the website
test_cookie Non-essential Marketing Third party Persistent 1 day Used by Google DoubleClick to check if the user's browser supports cookies
IDE Non-essential Marketing Third party Persistent 1 year Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user
_gcl_au Non-essential Marketing First party Persistent 90 days Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_fbp Non-essential Marketing First party Persistent 90 days Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
fr Non-essential Marketing Third party Persistent 90 days Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
tr Non-essential Marketing (Pixel) Third Party Session - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
MUID Non-essential Marketing Third Party Persistent 1 year Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains
MUIDB Non-essential Marketing Third Party Persistent 1 year Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisements on websites
SnapABugRef Essential Necessary First Party Session - Chat function that tracks the origin and site entry
SnapABugVisit Essential Necessary First Party Session - Chat function for the detection of new session
SnapABugChatWindow Essential Necessary First Party Session - Chat function that tracks the chat box position and minimize status.
SnapABugChatSession Essential Necessary First Party Session - Chat function for the tracking of chat in progress
SnapABugNoProactiveChat Essential Necessary First Party Session - Chat function flag to avoid proactively prompting visitors again
SnapABugChatPoll Essential Necessary First Party Session - Chat function tracking of the chat in progress transcript position
SnapABugChatMessage Essential Necessary First Party Session - Chat function to ensure the message typed by a visitor is persistence across pages
SnapABugChatView Essential Necessary First Party Session - Chat function to check logic handling
SnapABugUserEmail Essential Necessary First Party Persistent 1 year Chat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text)
SnapABugBanned Essential Necessary First Party Persistent 30 days Chat function tracking whether the visitor is banned for chatting
SnapABugMinimizeStashCookie Essential Necessary First Party Session - Chat function for the detection of new messages while minimized so they persist during navigation.
SnapABugHistory Essential Necessary First Party Persistent 1 year Chat function that registers a unique ID that identifies the user's device to keep track of the visitor visits and last chats to present history to chat agent
SnapABugAgentAvatar Essential Necessary First Party Session - Chat function to display agent pictures
isProactiveInvite Essential Necessary First Party Session - Chat function flag to proactively engage visitors
yt-remote-fast-check-period Non-Essential Marketing Third Party Session - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-cast-available Non-Essential Marketing Third Party Session - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-session-name Non-Essential Marketing Third Party Session - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-cast-installed Non-Essential Marketing Third Party Session - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-session-app Non-Essential Marketing Third Party Session - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-device-id Non-Essential Marketing Third Party Persistent - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-remote-connected-devices Non-Essential Marketing Third Party Persistent - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-player-headers-readable Non-Essential Marketing Third Party Persistent - Stores the user's video player preferences using embedded NoCookie YouTube video
yt-player-bandwidth Non-Essential Marketing Third Party Persistent - Stores the user's video player preferences using embedded NoCookie YouTube video

Essential cookies

We use the following types of essential cookies on our website:

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested.

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests:
ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

Non-essential cookies

We use the following types of non-essential cookies on our website:

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work.

The information we collect using analytical cookies is collected on an anonymised basis.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, please see our privacy policy, which is available here: Privacy Policy

Targeting (or marketing) cookies record information about your visit to and use of our website, for advertising purposes.

We use YouTube's 'no-cookie' domain www.youtube-nocookie.com to stream videos on our site. This means that cookies will only be set by YouTube if you select to play the video. Although it is designed not to set cookies, cookies may be installed. Information on how YouTube uses cookies can be found by visiting https://policies.google.com/privacy?hl=en

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from advertising cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using advertising cookies by turning on or off the Marketing cookies switch from our Cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including automated decision making and profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: Privacy Policy

More information

For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types/

For information about how Google uses data from cookies for its own purposes, please visit the following link www.google.com/policies/privacy/partners/

Other technologies

We use other technologies on our website:

We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.

Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Facebook’s advertising services. You can find out more about how Facebook handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://www.facebook.com/about/privacy

How to opt in or out from Facebook Pixel

See the section below entitled How to accept or reject cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using Facebook Pixel by turning on or off the Marketing cookies switch from our Cookie control tool. For further information on how we use the information gathered from our use of Facebook Pixel, including automated decision making and profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: Privacy Policy

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

You can accept or reject non-essential cookies by using our Cookie Control Tool turning on or off the non-essential cookies switch.

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

  • unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
  • switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

You can install a browser add-on tool called ‘Disconnect Facebook pixel and FB tracking’. This will stop Facebook tracking you on third party websites. You can install the tool here:

You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.

Copyright, credit and logo

This Cookies Policy is based on a template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved. Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.

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